Privacy Policy
Effective Date: March 2026 | Financial Fitness PGH | Pittsburgh, PA
Financial Fitness PGH (“we,” “us,” or “our”) is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have. By using our website or purchasing any service, you agree to the practices described here.
Table of Contents
1. Information We Collect
We collect information in two ways — information you provide directly, and information collected automatically when you visit our site.
Type
What We Collect
When Collected
Personal identity
Full legal name, date of birth, address, phone number, email
Intake form submission
Financial documents
Equifax, Experian, and TransUnion credit reports
File upload after purchase
Employment info
Employer name (optional)
Intake form submission
Payment info
Card details processed by Stripe — we never store card numbers
Checkout
Website usage
IP address, browser type, pages visited, time on site
Automatically via cookies
Commu- nications
Communications
Emails, messages, or notes you send us
When you contact us
2. How We Use Your Information
We use your data only for the purposes outlined below. We do not sell your personal information to any third party.
- To prepare your custom credit dispute package based on your credit reports and intake details
- To deliver your completed PDF package via email
- To process your payment securely through Stripe
- To send you order confirmations, intake instructions, and onboarding guidance
- To respond to questions, support requests, or complaints
- To send optional newsletter or educational content (only if you opt in)
- To improve our website and service based on anonymous usage data
We do not
Sell, rent, or trade your personal information to marketers, data brokers, or any third party. We do not use your credit report data for any purpose other than preparing your dispute package.
3. How We Store Your Data
Financial Fitness PGH makes no guarantees regarding the outcome of any credit dispute. Results vary based on the reporting party, account history, the nature of the disputed item, and the bureau’s investigation process — all of which are entirely outside our contro
What we do not guarantee
Stored securely in our internal system (Google Drive, access-restricted). Retained for 90 days after service delivery, then deleted unless you request otherwise.
Purchase records
Retained for up to 3 years for accounting and legal compliance purposes. Does not include your full credit report data.
Email communications
Stored within our email platform. You may request deletion at any time by contacting us directly.
Website analytics
Anonymized usage data retained per the policy of our analytics provider. No personally identifiable information is attached.
Data deletion request:
You may request that we delete your credit reports and personal intake data at any time after your package has been delivered. Send your request to our contact information in Section 12.
4. Who We Share Data With
We only share your data with trusted third-party services that are essential to delivering our service. We do not share your data for advertising or marketing purposes.
Third Party
Purpose
Data Shared
Stripe
Payment processing
Payment details only — no personal or credit report data
Google (Gmail / Drive)
Email delivery & file storage
Name, email, uploaded reports (access restricted)
Law enforcement
Only if required by law or court order
As required
5. Cookies & Website Tracking
Our website uses cookies to improve your browsing experience and understand how visitors use our site.
- Essential cookies — required for the website and checkout to function correctly
- Analytics cookies — help us understand page visits and user behavior (anonymized)
- Marketing cookies — only active if you have opted in; used for retargeting ads
You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect checkout functionality.
6. Payment Processing
Stripe handles all payments
We use Stripe, a PCI-DSS compliant payment processor, to handle all transactions. Financial Fitness PGH never stores, sees, or has access to your full credit card number, CVV, or banking details. All payment data is encrypted and processed directly by Stripe.
For questions about a charge or payment dispute, contact us directly or refer to Stripe’s Privacy Policy at stripe.com/privacy.
7.Credit Report Data
Your Equifax, Experian, and TransUnion credit reports contain highly sensitive personal and financial information. We treat this data with the highest level of care.
- Reports are used exclusively to prepare your dispute package — nothing else
- Reports are stored in a restricted-access folder and are never shared with any third party
- Reports are deleted within 90 days of your package delivery unless you request earlier deletion
- No data from your credit reports is used for analytics, advertising, or any secondary purpose
You are responsible for:
Downloading your own reports from AnnualCreditReport.com and uploading them to our system. We do not pull your credit on your behalf and we do not have access to your credit report unless you provide it.
8. Email Communications
By purchasing a service, you will receive the following transactional emails — these are required to deliver your service and cannot be opted out of:
- Order confirmation after purchase
- Intake form and upload instructions
- Your completed dispute package (PDF delivery)
- Admin follow-up or support communications
If you subscribe to our newsletter, you will receive optional educational and marketing emails. You may unsubscribe at any time using the unsubscribe link in any email or by contacting us directly.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Right to access
Request a copy of the personal data we hold about you.
Right to deletion
Request that we delete your personal data and uploaded files.
Right to correction
Request that we correct any inaccurate information we hold.
Right to opt out
Opt out of marketing emails at any time via the unsubscribe link.
Right to portability
Request your data in a portable format where technically feasible.
Right to complain
Lodge a complaint with your local data protection authority if needed.
To exercise any of these rights, contact us using the information in Section 12. We will respond within 30 days.
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that a minor has submitted personal data, we will delete it promptly. If you believe a minor has submitted information to us, please contact us immediately.
11.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data practices. When we do, we will update the “Last Updated” date at the top of this page. If changes are significant, we will notify active clients by email.
Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out: